Terms & Conditions
Last Updated: 08 August 2025
1. Introduction and Acceptance
Welcome to klatchpoint, a mobile and web application developed and operated by Codepoint, Lda. (“Codepoint”, “we”, “us” or “our”). Codepoint, Lda. is a company registered in Portugal, with tax number (NIPC) 516133594, headquartered at Estrada Nacional 101 - Avenida Barros e Soares, nº 423, 4715-214 Braga, Portugal.
These Terms and Conditions (“Terms”) govern your access to and use of the klatchpoint. application, platform, and services (collectively, the “Service”). By creating an account or otherwise using klatchpoint, you agree to these Terms, which form a legally binding agreement between you (the “User”) and Codepoint. If you do not agree, you must not use the Service.
These Terms apply to all users of klatchpoint, including Event Organizers (users who create or host events on the platform, typically via a paid subscription) and Attendees (users who register for or participate in events). Additional terms may apply to Event Organizers (e.g. regarding subscriptions or responsibilities), which are included herein. We recommend that you print or save a copy of these Terms for your records. The governing language of these Terms is English. If we provide translations, the English version will control in case of any conflict.
2. The klatchpoint. Service
klatchpoint is a Software-as-a-Service (SaaS) platform that facilitates interaction between event organizers and attendees on a global scale. The platform enables Event Organizers to create, manage, and host events (mainly in-person events), and allows Attendees to register for events, engage with the event content, network with other participants, and communicate via features like chat and Q&A. Participants can also share images of the event, uploading them to a gallery subject to an approval mechanism (i.e. images shared by Attendees may be made public only after the Organizer’s approval, to ensure appropriate content).
klatchpoint acts solely as an intermediary to connect Event Organizers and Attendees. We are not an event organizer or agent, and we are not a party to the contracts or arrangements between Organizers and Attendees. This means that Event Organizers are solely responsible for the events they create and all related content, activities, and dealings with Attendees. For example, each Organizer is responsible for the accuracy of event descriptions, scheduling and hosting the event, managing attendee admissions, handling any event-specific fees or ticketing, obtaining any permits or insurance if required, and addressing any cancellations, refunds, or disputes with Attendees. Attendees understand that any agreement to attend an event (and any transaction such as buying a ticket) is solely between the Attendee and the Organizer, and not with klatchpoint nor codepoint. We do not guarantee that events will occur or that they will meet attendees’ expectations, and we do not supervise or control the quality, safety, legality, or suitability of any event or user-generated content. Codepoint is not liable for the actions or omissions of any Event Organizer or other user, but we ask all users to abide by these Terms and our community standards to foster a safe and reliable event environment.
3. Eligibility and User Accounts
3.1. Age Requirement
You must be at least 16 years old to create an account and use the klatchpoint Service. By registering, you confirm that you are 16 or older and capable of entering into a binding agreement. We do not knowingly allow persons under the age of 16 to register for or use the Service. If we learn that a user under 16 has provided personal data, we will take steps to delete that data and terminate the account. Parents or legal guardians are encouraged to contact us at privacy@klatchpoint.com if they believe a minor has accessed the platform inappropriately.
3.2. Account Registration
To use certain features of klatchpoint (such as registering as a participant, interacting with other users, or accessing your event organizer account), you must first create an account.
When registering, you agree to provide truthful and accurate information. If you are an Event Organizer or using the platform in a professional or commercial capacity, you must register under your real name and, if applicable, organization. This is essential to ensure transparency and accountability for event hosts.
If you are registering as an Attendee (i.e., not in a commercial role), you may use a preferred name or alias, provided it does not impersonate another person, mislead others, or violate our community guidelines. We respect that some users may prefer to engage using a nickname or pseudonym, especially in informal or networking contexts. However, you remain responsible for your conduct on the platform and must not use anonymity to harass, mislead, or abuse other users.
Please note: For certain events, Event Organizers may require Attendees to register using their real names, for example where access control, accreditation, or legal compliance demands it. If you wish to participate in such events, you must provide your real name when requested as a condition of entry.
Each user may create one primary account for general use. You may only maintain multiple accounts if explicitly authorized by us (e.g., for separate organizational roles, testing purposes, or in the case of verified shared business accounts). This restriction helps prevent misuse such as manipulation of attendance metrics, spam, or evasion of enforcement. However, you may associate multiple email addresses with your account, allowing you to consolidate various access points (e.g., personal and professional e-mail) under a single user profile. This enables more flexible participation across events without creating duplicate accounts. If you believe you have a legitimate need for a secondary account, please contact support.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. If you suspect unauthorized use or a security breach, you must notify us immediately and take appropriate steps to secure your account, including promptly requesting a password reset. We are not liable for any loss or damage resulting from your failure to safeguard your credentials.
3.3. Account Use and Restrictions
You may use your account solely for your personal or internal business purposes in accordance with these Terms. You must not share or transfer your account to others without our consent. You agree not to: (a) intentionally mislead other users or Event Organizers about your identity, including by impersonating another person or organization, or by using a false identity in a context where your real identity is required; (b) create an account on behalf of someone else without authorization; or (c) use your account or the Service for any illegal or unauthorized purpose. We reserve the right to suspend or terminate accounts that are inactive for an extended period, or that we believe are in violation of these Terms (see Section 16 on Termination).
4. Subscription Plans and Payment (For Event Organizers)
Use of klatchpoint is free for Attendees. However, if you wish to host events as an Event Organizer, klatchpoint. operates on a subscription model. Event Organizers must purchase a time-limited subscription to create and manage events on the platform. Subscription plans (annual event-based packages) and the pricing for each will be specified on the klatchpoint website or communicated to you through a proposal or order form. By subscribing, the Organizer gains the ability to create and host events during the subscription period, subject to any limits of the chosen plan (for example, a maximum number of events, attendees, or features available, if applicable). All events must be scheduled and take place within one year from the subscription start date.
Each event may span multiple days, which do not need to be consecutive, provided that the full duration of the event (i.e., from the first to the last day) does not exceed 15 calendar days. We reserve the right to disable or reject events that fall outside these parameters or otherwise breach the scope of the subscription. Exceptions may be granted at our discretion and must be validated with us in advance.
4.1. Payment Method
Currently, subscription fees are payable via bank transfer to the account designated by Codepoint. We will provide you with an invoice or payment instructions (including the amount in EUR, bank account details, and any reference to include) when you sign up for a subscription. You must arrange for the transfer of funds by the due date indicated. All fees are stated in Euros (EUR) and must be paid in that currency, unless otherwise specified. You are responsible for any bank charges or transfer fees; the full subscription price must be received net of any such fees.
4.2. Activation of Service
Your subscription will be activated once we have received and confirmed your payment. If we do not receive payment within a reasonable time (e.g., within the invoice due date), we reserve the right to suspend or deny access to organizer features until payment is received. Once activated, your subscription will run for the agreed term. We will endeavour to activate your subscription promptly upon receiving payment, but please note that bank transfers can take several days to clear. We are not responsible for any delays in access due to payment processing times outside our control.
4.3. Taxes
Our subscription fees are stated exclusive of any applicable taxes (unless specified otherwise). If any value-added tax (VAT) or similar indirect tax is chargeable under law, it will be added to our invoices in accordance with applicable regulations. As Codepoint is based in Portugal, Portuguese/EU tax law will apply. If you are an Organizer located outside Portugal, you are responsible for complying with any local tax obligations that may apply to your purchase or use of the Service.
5. Refund Policy
We want our Event Organizers to be satisfied with the Service. Therefore, we offer a limited refund policy for subscriptions, under the following conditions:
5.1. Cooling-off Period for Unused Subscriptions
If you purchase a subscription and do not host any events using the Service, you may request a refund within 15 days of the start of the subscription. This allows new Organizers to try the Service essentially risk-free, as long as no event has been organized/occurred in that period. If you meet these criteria and wish to cancel, please contact us in writing (email to our support - hello@klatchpoint.com) before the 15-day period elapses. We will verify that no events were conducted under your account and, if eligible, will process a refund of the subscription fee you paid. Refunds will typically be made via the same method as the original payment, unless otherwise agreed.
5.2. After Cooling-off / Used Service
If you have already hosted an event within the initial period, or if the above-described period has passed, the subscription is considered used and non-refundable. Once you start using the Service to host events, we have fulfilled a portion of our service obligation to you, and you are not entitled to cancel and receive a refund for the remaining term, except as expressly provided in these Terms or required by law. However, you will retain access to the Service for the remainder of your paid term even if you choose to stop hosting new events (unless your account is terminated for a violation as per Section 16).
5.3. Statutory Rights
The above refund policy does not limit any statutory rights you may have. If you are a consumer (an individual acting outside of business purposes) in the European Union, you may have a legal right to withdraw from a distance contract within 14 days of purchase. However, note that if you begin using a digital service within that withdrawal period, you may lose the right to withdraw. We will always comply with applicable consumer protection laws regarding refunds and cancellations.
Aside from the foregoing, all sales are final. We do not offer refunds or credits for partially used subscription periods, except in the case that we terminate the Service or your subscription without cause, in which case Section 16.3 will apply.
6. User Obligations and Community Guidelines
We expect all users to use klatchpoint. in a manner that is respectful, lawful, and in line with both our Community Guidelines and the EU principles for safe online conduct. By using the Service, you agree to abide by the following acceptable use rules. You must NOT use klatchpoint. (including any event-related communication tools such as chats, Q&As, images, or posts) to transmit, share, or engage in content or behaviour that:
(a)Violates any applicable law or regulation or encourages or facilitates anyone else to do so. This includes, but is not limited to, content that is unlawful, defamatory, libelous, or fraudulent. You must not use the platform to plan or carry out any illegal activity. For example, trading illegal goods or services (such as drugs, weapons, counterfeit products, or endangered wildlife products) through klatchpoint.. is strictly forbidden.
(b)Contains or promotes hate speech (content that directly or indirectly encourages violence or hatred against individuals or groups based on protected characteristics such as race, ethnicity, national origin, religion, disability, gender, sex, sexual orientation, or any other characteristic protected by law). We have zero tolerance for content that incites hatred or violence. In line with the EU Code of Conduct on countering illegal hate speech, users are hereby informed that hate speech is prohibited on our Service.
(c) Constitutes harassment, bullying, or threats. You may not stalk, threaten, or personally attack other users. This includes sexual harassment, unwanted sexual advances, intimidation, or any behaviour intended to shame, intimidate or harm someone. Be respectful in your interactions – treat others with civility and refrain from personal attacks.
(d) Shares pornographic or sexually explicit material, especially content that is illegal or non-consensual. Absolutely no content involving the sexual exploitation or endangerment of minors is allowed (we maintain a zero-tolerance policy for child sexual abuse material). Do not share obscene images or videos, or any nudity/sexual content that is not appropriate in the context of a professional or general audience event. Content that is purely for sexual arousal or that would be considered pornographic is disallowed. Non-consensual sharing of intimate imagery (e.g., “revenge porn”) is strictly forbidden.
(e) Contains graphic violence, or threats of violence. Do not post or promote extreme violent content, gore, or cruelty towards people or animals. We prohibit any content that glorifies terrorism, violent extremist ideology, or instructions for the manufacture of weapons or harmful devices. Also prohibited is content that condones or calls for violent acts against anyone. Content that trivializes or exploits tragedies (e.g., terrorist attacks, natural disasters) for shock or humour is also not allowed.
(f) Knowingly spreads false or misleading information in a manner that could deceive others or cause harm. While open discussion is welcome, you should not use klatchpoint. to disseminate disinformation (for example, false claims about public health or safety, or misinformation aimed at influencing elections or inciting panic). We align with the EU Code of Practice on Disinformation in aiming to reduce the spread of harmful misinformation online. As such, users who intentionally spread verifiably false content that may cause public harm may be warned or have such content removed. Always strive for accuracy and honesty in the information you share.
(g) Uses the platform primarily to send spam, unsolicited advertising or promotional materials, chain letters, pyramid schemes, or any other form of solicitation that is not relevant to the event context. Event-related promotional messages are allowed only if they are directly related to a legitimate event purpose and comply with all users’ preferences and applicable laws. Do not repeatedly post duplicate content, excessively self-promote outside of appropriate channels, or use automation/bots to post or message users without our permission.
(h) Impersonates any person or entity or misrepresents your identity or affiliation. You should not imply that your content is endorsed or approved by us or by any other person or organization if that is not the case. Creating accounts or events under a fake name or alias intended to deceive others is prohibited. (Using an organization or stage name is acceptable if truthful in context but impersonating another individual or company is not.)
(i) Uploads or shares content that you do not have the right to use. This includes unauthorized sharing of copyrighted material (e.g. music, videos, presentation slides, or documents that you didn’t create or lack permission to use) or trademarks of others in a way that could cause confusion. You must respect intellectual property laws – if you don’t own it or have permission, don’t post it. (Limited excerpts or sharing for criticism or comment may be allowed if covered by an applicable exception like fair use or quotation rights, but the responsibility is on you to ensure compliance.)
(j) Introduces viruses, malware, or any other harmful code into the Service, or conducts activity that could disrupt or impair the operation of the platform or other users’ devices. You agree not to attempt to hack or gain unauthorized access to any servers, accounts, or data on klatchpoint, and not to use any automated means (such as bots, scrapers, or spiders) to collect others’ information or to interfere with the Service’s functioning. Any attempt to circumvent security measures, test vulnerabilities, or overload the system is strictly forbidden.
(k) Any other content or behaviour that is unlawful, harmful, or objectionable in a reasonable community standards sense. This includes content that is extremely offensive, or that violates any rights of others (privacy rights, data protection rights, personality rights, etc.). For example, do not share someone’s personal data (like contact details or ID numbers) without permission – no doxxing or invasion of privacy. Additionally, organizing or promoting illegal activities (such as gambling operations not permitted by law, or hate organizations) via an event on our platform is prohibited.
These guidelines are not exhaustive, but they enumerate the core principles of acceptable use on klatchpoint. We reserve the right to remove or disable access to any content that breaches these rules or to take action against any account that engages in prohibited conduct (see Section 9 on Content Moderation). In some cases, we may make limited exceptions to certain content restrictions for legitimate purposes, such as educational, journalistic, artistic, or scientific content that might otherwise violate a rule but is shared in an appropriate context (for instance, documentary footage that includes sensitive content might be allowed with proper warnings). However, such exceptions are at our discretion and do not waive our right to enforce the rules strictly.
By adhering to these guidelines, you help us maintain a safe and positive environment for all users. If you encounter content or behaviour that you believe violates these Terms or our Community Guidelines, please report it as described in Section 9.
7. User-Generated Content and Intellectual Property
7.1. User Content
klatchpoint. allows users to create, post, and share content, including but not limited to event descriptions, profiles, chat messages, replies to Q&A and Polls, questions during sessions, images, and other materials (“User Content”). You retain ownership of any intellectual property rights in the content that you create and share on klatchpoint. We do not claim ownership of your original content. However, by uploading or posting User Content to the Service, you grant us a license to use that content strictly for the purposes of operating, improving, and promoting the Service.
Please note that certain types of content you submit will be immediately visible to others within the context of an event. For example:
(a) Your user profile (including your stated objective for attending the event) is publicly visible to other participants in any event you join.
(b) Questions you submit to sessions with Q&A enabled may be visible to all event attendees, and may be subject to moderator approval or (in future) audience voting.
(c) Replies you submit to Polls or Q&As are typically visible within the event and may be shown to other participants, depending on the settings.
(d) Images uploaded by attendees to a gallery or event feed require approval by the event Organizer before being published.
(e) Chat messages are exchanged privately between users and are not visible to other event participants by default.
(f) Events you register for can be seen by other users that are also connected with you.
(g) Only Event Organizers or designated moderators can manage event-level content; regular participants cannot edit or delete event materials posted by others.
By submitting content within these contexts, you acknowledge that it may be seen by other users in accordance with event settings and moderation rules.
7.2. License Grant to Codepoint
Specifically, you grant Codepoint (and our affiliates and service providers acting on our behalf) a worldwide, non-exclusive, royalty-free, sublicensable (to our processors or affiliates), transferable license to host, store, reproduce, modify, distribute, publicly display and perform and create derivative works from your User Content solely for the following purposes: (a) providing and maintaining the Service (for example, displaying your questions in an event Q&A, or delivering your chat messages to other attendees, or showcasing an event page that includes your event description and images); (b) improving and personalizing the Service (for example, analysing user questions to improve our interface, or using event content to train moderation tools); and (c) promoting the Service (for example, using screenshots or examples of an event page or user testimonial in marketing materials, but we will contact you for permission if any of your content is identifiable in such materials, unless it’s content you have made public yourself via the platform). We will not use your content in a way that violates your privacy or makes it available outside the platform context you intended, except as described in our Privacy Policy or with your further consent. This license lasts for as long as your content is available on the Service and terminates when you or we remove that content from the platform, except to the extent that we have retained backup copies for internal purposes or as required to comply with legal obligations. If you remove content, or if your account is terminated, we will cease public distribution of your content within a reasonable timeframe. However, you understand that due to the nature of the internet and caching, removed content might persist in interim backups or if users (such as event participants) have separately saved or shared it. We are not responsible for content that was once legitimately shared through the Service and later copied or reposted by third parties.
7.3. Your Warranties for Consent
You represent and warrant that you have all necessary rights to upload or share any content you post on klatchpoint, and that such content (and our use of it as permitted by this agreement) will not infringe or violate the rights of any third party. This means, for example, that if you upload a photo or document, you either own the copyright or have permission from the owner; if you quote or include personal data of someone, you have their consent or another legal basis; and your content does not violate any confidentiality or contractual obligations you might have. You are solely responsible for your User Content. We do not pre-approve or endorse all User Content, and we make no guarantees that it is accurate or lawful. However, we may use automated systems and moderators to monitor and review content for compliance with these Terms, especially upon receiving complaints or notices of illegality. You agree to indemnify Codepoint for any claims arising from your User Content (see Section 15 on Indemnification).
7.4. Limited Exposure of User Content
Depending on settings and the nature of the event, content you post may be public or limited to certain audiences. For example, an event’s page or Q&A might be visible only to registered attendees of that event, whereas an event description or images marked as “public” by the Organizer could be visible to all klatchpoint users or even publicly on the web.
7.5. Images Sharing
If you (as an Attendee) upload images to an event’s gallery or feed, note that such images might require the Event Organizer’s approval before they become visible to others. The Organizer can moderate and approve attendee-submitted content for their event space.
In addition, you grant the Event Organizer a non-exclusive, royalty-free, and transferable license to use such content for purposes strictly related to the event, including promoting the event on communication channels (such as emails, social media, press releases), creating post-event materials, and referencing the event in future editions or related activities. This includes the right to reproduce, adapt, publish, or distribute the content in a manner consistent with the event’s scope and audience.
If the Organizer marks the event (or specific content) as public, you agree that your content may be displayed to a wider audience on the platform, in accordance with these Terms.
7.6. Feedback
If you submit suggestions, ideas, or other feedback to us regarding the Service (“Feedback”), such Feedback is entirely voluntary. We may use any Feedback without obligation or compensation to you, and you hereby grant us a perpetual, irrevocable, sublicensable license to use and incorporate any Feedback into the Service or our business products.
7.7. klatchpoint.’s Intellectual Property
All rights, title, and interest in and to the Service (including our software, code, algorithms, designs, databases, know-how, and the “klatchpoint.” name and trademarks/logo) are and will remain the exclusive property of Codepoint and its licensors. We merely grant you a limited, revocable right to use the Service in accordance with these Terms. Nothing in these Terms transfers any ownership of our intellectual property to you. You agree not to copy, distribute, modify, create derivative works of, publicly display, or reverse engineer any portion of our Service, except as allowed by law or with our express written permission. Event Organizers may use the klatchpoint. name and logo for the sole purpose of truthfully indicating that their event is hosted on klatchpoint (for example, you may use phrases like “Events where you matter by klatchpoint.” or our logo on an event page or badge, as long as such use complies with any brand guidelines we provide and does not imply a partnership or endorsement). We reserve all rights not expressly granted to you.
8. Event Organiser Responsibilities
This section applies specifically to Event Organizers (users or entities who create and host events on klatchpoint):
8.1. Compliance and Quality of Events
As an Organizer, you are responsible for ensuring that your events comply with all applicable laws, regulations, and community standards. This includes obtaining any necessary licenses or permits for your event (if it’s a physical event requiring, for instance, a public gathering permit), adhering to venue rules, and not hosting events that are illegal. You also agree to provide accurate and complete information about your events (date, time, location or link, description, pricing if any, capacity limits, etc.) and to honour any commitments you make to Attendees. If you advertise or promise certain content or guests at your event, make a good-faith effort to deliver on those promises or clarify changes to attendees. Do not mislead attendees about what your event entails.
8.2. Event Content and Moderation
You are solely responsible for all content you post in relation to your events (event pages, descriptions, agenda, images, etc.) and for moderating the interactive portions of your event. For example, if your event has Q&A and Polls, or the sessions accepts questions, you (or designated moderators) are responsible for overseeing that discussion, using the questions, and removing any posts that violate our community guidelines. We provide tools (such as content approval features for images) to help you manage your event’s content. However, ultimate responsibility lies with you as the host. klatchpoint. is a neutral platform provider and does not actively manage individual events’ content; we generally will not interfere in how an Organizer runs their event unless we receive reports of serious violations or illegal content, in which case we may step in as necessary in accordance with these Terms (see Section 9) or as required by law.
8.3. Managing Attendees
As an Organizer, you may set your own rules for attendee conduct specific to your event provided they do not conflict with these Terms or applicable law. For instance, you can establish a dress code for an in-person event, or require attendees to refrain from recording a session, etc. You are responsible for communicating any such additional rules or codes of conduct to your attendees. You also have the ability to remove or block attendees from your event for misconduct. (For example, if an attendee is harassing others during your event, you can revoke their access to the event or future sessions.) This is similar to how a “Customer” on other platforms has full control over who participates in their events. We ask that you use these powers fairly and only when justified, and preferably with a warning to the attendee if appropriate.
Such removal applies only to participation in your event(s) and does not affect the attendee’s broader access to the klatchpoint platform unless we (Codepoint) take independent enforcement action.
8.4. Ticketing, Fees and Transactions
Certain events listed on klatchpoint may require registration or ticket purchase. However, klatchpoint. does not handle, process, or facilitate any payments for such events. If a ticket or payment is required, the Event Organizer may include a link on the event page that redirects you to an external website (e.g. the Organizer’s own website or other third-party platforms) where the transaction is completed.
All payments, purchases, and financial transactions take place entirely outside of the klatchpoint platform and are managed solely by the Event Organizer or the third-party service they use. klatchpoint is not a party to any such agreements, does not act as a payment processor, intermediary, or escrow service, and assumes no responsibility for payment-related issues.
Event Organizers are solely responsible for setting the price, providing accurate payment information, ensuring legal compliance with consumer protection and tax laws, and handling any matters related to refunds, cancellations, or access.
Attendees are advised to carefully review the payment and refund terms on the external site before completing any transaction and to contact the Organizer directly with any questions or concerns.
8.5. Data Protection and Attendee Data
When Attendees register for or participate in your events on klatchpoint, some of their personal data may become available to you through the platform (for example, you might see the attendee’s name, email, company, responses to registration questions, or activity within your event). In addition, if attendees check in or have their QR code scanned by a Business Manager, their data may be included in a CSV file generated by the platform and shared with the company. This file typically contains the following fields: Name, Email, Headline, Bio, Country, City, LinkedIn, as well as “Notes” and “Rating” fields created by the Business Manager. The Organizer may also access this information through the web interface.
You agree to use such data only for the purposes of managing your event and in compliance with all applicable data protection laws, such as the EU General Data Protection Regulation. This means, for instance, you should not harvest attendee information to spam them with unrelated marketing without their consent, nor should you share attendee details with third parties except as needed for the event (and with adequate protection). Codepoint provides you this data as a service provider, but you as the Organizer might be considered an independent data controller for how you further handle attendee data in the context of your event. You should protect attendees’ personal data and dispose of it when it’s no longer needed for the event. If an attendee asks you to delete or not use their data (and such request is legitimate under privacy laws), you should comply or inform us to assist. For more information on how we handle personal data, see Section 12 (Privacy and Data). We reserve the right to anonymize or remove attendee data from your account if we believe it’s being misused.
8.6. Compliance with Platform-to-Business (P2B) Fairness
If you are using klatchpoint as part of your business or professional activity (i.e., you are a “business user” of our online intermediation service under EU Regulation 2019/1150), please note that these Terms strive to comply with the fairness and transparency requirements of that regulation. For example, we describe in these Terms the grounds on which we might suspend or terminate your use (Section 16), how we handle ranking of events (Section 8.7 below), and how you can make complaints or resolve disputes (Sections 9 and 16.4). Our goal is to provide a predictable and fair environment for your business.
8.7. Event Visibility and Ranking
Klatchpoint may suggest events to users or list events in directories or search results. The main parameters for event visibility include factors such as: the event’s scheduled date (upcoming events may be prioritized over past ones), the categories or tags of the event (matching the user’s interests or past attendance), the popularity or engagement level (e.g., number of registrants or active discussion might make an event more prominent in suggestions), and relevance to the user’s profile (for example, events hosted in the user’s region or by organizers they follow might be shown more). We may also recommend events based on social signals, such as when multiple users from your network are participating in or have shown interest in an event. Once connected with other users on the platform, you may see events that they are attending or interacting with.
These parameters are applied in a neutral manner; Organizers cannot pay to receive better rankings or visibility on klatchpoint. (We do not offer any paid search ranking or promotion service at this time. Should that ever change, we will update these Terms accordingly.) Additionally, Codepoint does not have any “own events” that we promote with preferential treatment — if we ever host official klatchpoint.-sponsored events, they will be labelled, and we will not unfairly bias search results in their favour. We may occasionally feature or spotlight certain events on our homepage or communications, but such selections are typically based on objective criteria (e.g. an event with exceptionally high user ratings, or a new event format we find interesting) and not paid placements.
8.8. Additional Responsibilities
You must also adhere to all the general user obligations in Section 6 (Community Guidelines). As an Organizer, you should set a positive example. Do not use the platform’s tools to do anything that would be prohibited for a regular user. Furthermore, you agree not to circumvent the platform’s fee structure or these Terms. For example, you should not intentionally conduct events or bring users onto the platform and then take all activity off-platform in a way designed to avoid paying for the Service you are using.
9. Content Moderation and Reporting Mechanisms
9.1. No General Obligation to Monitor
Codepoint does not undertake an obligation to pre-screen or actively monitor all User Content or behaviour on klatchpoint. We are a hosting service provider and rely on users (including Event Organizers and Attendees) to act responsibly. However, we reserve the right to monitor, screen, or moderate content at our discretion, and particularly, to remove or disable access to content that we become aware of which violates these Terms or the law. Our content moderation approach is primarily reactive and minimal: we generally act when a violation is brought to our attention (for example, through user reports or notice from authorities) rather than aggressively filtering user communications. This ensures that we maintain a balance between safety and user privacy/freedom of expression.
9.2. Reporting and Notice-and-Action
If you believe any content on klatchpoint (such as an event listing, a chat message, an image, or any user post) is illegal or violates these Terms, please report it to us. We provide in-app reporting tools. However, if such a tool is not available, or you prefer, you can send an email to our designated abuse/report address: help@klatchpoint.com (or another contact method specified on our website) with details of the content and the nature of the violation. Please be as specific as possible, including, if applicable, the URL of the content, the user involved, and why you believe it should be removed. Under the EU Digital Services Act, we have implemented a notice-and-action mechanism, and we aim to review valid notifications of illegal content expeditiously. For example, if content constitutes clear illegal hate speech, we will strive to assess the notice within 24 hours and remove or disable access to such content if confirmed, consistent with the commitments major platforms have made under the EU Hate Speech Code. While we are not a “very large” platform, we are committed to these principles of prompt action. For other types of violations, we also aim to act promptly, though timelines may vary depending on the complexity of the issue.
9.3. Content Removal and Enforcement Actions
If content is reported or flagged, we may take one or more of the following steps, depending on our assessment of the report’s validity and severity of the issue:
(a) Removal or Restriction of Content: We may remove the specific content or make it invisible to other users. In some cases, we might restrict access (for instance, blur an image or mark content as sensitive pending review).
(b) Warning to User: We may issue a warning to the user who posted the content, reminding them of our policies. This might be appropriate for a first-time or minor offense.
(c) Content Moderation by Organizer: If the content is within an event context, we might notify the Event Organizer and expect them to handle the issue (for example, reject a picture submitted, an answer to a Q&A, reject or delete a question submitted during a live session). However, if the Organizer fails to act or if the Organizer themselves posted the violating content, we will intervene directly.
(d)Account Suspension or Termination: In cases of serious or repeated violations, we may suspend the user’s account temporarily or terminate it entirely (see Section 16 for more on account termination). Serious violations include egregious abuse such as posting child exploitation material, credible threats of violence, large-scale hate speech, or other unlawful acts.
(e)Reporting to Authorities: Where required by law or appropriate (for example, content involving child abuse, credible threats, or other criminal matters), we will report the content and the user to appropriate law enforcement or authorities. We will also comply with official legal orders to provide user information or remove content as per applicable law.
9.4. Notice to Users and Opportunity to Appeal
If we remove content you have posted or restrict your access to the Service as a result of content moderation, we will (to the extent allowed by law and feasible) notify you of the removal or restriction and the reasons for it. For example, we might send you an email or in-app notification saying “Your post on [event name] has been removed for violating our hate speech policy.” There may be cases where we cannot inform you (such as if we are legally prevented from doing so, or the account is already deactivated). If you believe we have made a mistake or wrongfully removed your content or account, you have the right to appeal our decision. You can do so by contacting our support or appeal channel (for instance, reply to the notification email or email help@klatchpoint.com with the details of the decision you wish to contest). We have an internal complaint-handling system in place for such situations, which is free of charge for users. We will review your appeal promptly and impartially and communicate the outcome to you in an individualized manner. If we find that we removed content in error, we will reinstate it (unless you prefer it to remain deleted). If we uphold our decision, we will provide a justification. For business users (event Organizers), if a restriction, suspension or termination decision is made, we will provide you with a statement of reasons for that decision. In the case of termination, we strive to give 30 days’ advance notice along with reasons, except in cases where we are legally required to terminate sooner or if we determine that you have engaged in repeated and serious violations (e.g., posting illegal content) that warrant immediate termination. See Section 16 for more details on termination procedures and exceptions.
9.5. No Liability for Good-Faith Removal
In exercising our content moderation rights, we are striving to keep the platform safe and compliant. Therefore, any removal or moderation of content by us in good faith (i.e., based on our reasonable belief that the content is prohibited or illegal) shall be at our discretion, and you agree that we shall not be liable to you or others for any claims resulting from such removal of content.
9.6. Community Reporting and Transparency
We encourage community members to report problematic content and to help us enforce these standards. All users must also respect the reporting process: do not make false reports or use reporting to harass someone. Abuse of the reporting tools can itself be a violation. We may publish periodic transparency reports (in aggregate form) about content moderation on klatchpoint., such as the number of notices received and actions taken, in line with the Digital Services Act’s emphasis on transparency and accountability. If you are an Organizer (business user), note that if we have more than 50 employees or otherwise fall within the P2B regulation fully, we will also make available statistics on complaints and outcomes as required (as of the last update, we are a small enterprise, but we aim for transparency regardless of size).
9.7. Minimal but effective Moderation
To summarize, our philosophy is minimal moderation – we do not interfere with content that is within the bounds of our guidelines – but we will act decisively on content that breaches those bounds or that we are legally required to address. By using klatchpoint, you understand that you might be exposed to content from other users that could be incorrect, inappropriate, or offensive to you. We expect all users to take responsibility for their own content and to engage in civil discourse. If you see something truly problematic, report it, and we will handle it as described. We are continuously working to refine our content moderation practices to comply with evolving laws and to uphold a safe community.
10. Privacy and Data Protection
Your privacy is very important to us. Our collection, use, and processing of personal data in connection with the Service are described in our Privacy Policy and Cookies Policy, which you can find on our website (or via the app). By using klatchpoint, you acknowledge that you have read our Privacy Policy and Cookies Policy, and you agree to the handling of your information as described in those policies.
10.1. Personal Data and GDPR
Codepoint, Lda. is the data controller of personal data you provide through klatchpoint (except in certain contexts where we act only as a processor for Organizers, as noted in Section 8.5 above). We process personal data in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR). For example, we only collect data that is necessary to provide the Service and to improve user experience, and we rely on appropriate legal bases for processing (such as your consent for optional features, our legitimate interests in ensuring platform security and providing tailored content, or performance of our contract with you). We also implement security measures to safeguard your data (technical and organizational measures as detailed in the Privacy Policy).
10.2. Data Sharing and Third-Party Processors
We do not sell or share your personal data with third parties for their own marketing or advertising purposes. We only share data in limited situations, such as with trusted service providers who help us run the Service (e.g., cloud hosting, analytics) and who act under our instructions (these third parties are “processors” under GDPR). Notably, klatchpoint. uses Google Firebase as its backend infrastructure for data storage and other services. Firebase (operated by Google) acts as a data processor on our behalf. We have a Data Processing Agreement in place with Google to ensure that your data is handled securely and in compliance with GDPR. Be aware that using Firebase and other cloud services may involve transferring data to servers outside your home country (for example, Firebase may store data in the United States or other locations). Whenever we transfer data outside the European Economic Area, we take steps to ensure appropriate safeguards are in place (such as EU Standard Contractual Clauses or reliance on adequacy decisions, as explained in our Privacy Policy). Aside from processors, we may disclose data if required by law or pursuant to a court order or other legal process (for instance, responding to law enforcement requests), or to enforce our own legal rights under these Terms (such as in a legal dispute). We also may share or transfer user data in the context of a business transaction but will notify users and ensure continued protection.
10.3. Data Sharing and Third-Party Processors
klatchpoint. uses cookies and similar technologies on its website and app. In line with our Cookies Policy, we only use cookies that fall into two categories: Strictly Necessary Cookies (those required for the Service to function, like login session cookies) and Statistical/Analytics Cookies. We do not use any advertising or targeting cookies. Our analytics are aimed at understanding how the Service is used (for example, which features are popular) so we can improve it. These analytics cookies are either first-party or provided by tools that do not use the data for third-party purposes (we do not share analytics data with social media or advertisers). We also do not share your personal data with third-party data brokers or ad networks. By using the Service, you consent to our use of cookies as described, and where required by law, we will separately request your consent for any non-essential cookies. You can manage your cookie preferences via our cookie consent tool or your browser settings at any time. Note that disabling certain cookies might affect functionality.
10.4. Profiling and Personalisation
klatchpoint. aims to personalize your experience. We may use automated algorithms to analyse your usage of the Service and your provided information to offer you personalized recommendations and suggestions – for example, suggesting events you might be interested in, or networking connections with other attendees that share your interests. This kind of processing is often referred to as “profiling.” You should be aware that we do this profiling only to enhance your experience, and not to make any decisions that produce legal or similarly significant effects for you. Under the GDPR, you have the right to object to profiling for direct marketing or other purposes. By default, using the Service means you agree to this kind of personalization, but it’s under your control.
10.5. Data Subject Rights
Users have certain rights regarding their personal data, such as the right to access, correct, or delete data we hold about you, and the right to portability or to restrict processing in certain cases. You also have the right to object to some processing and the right not to be subject to a decision based solely on automated processing that significantly affects you (which, as noted, we do not do). To exercise any of these rights, please refer to our Privacy Policy for the procedure and contact us at the provided email. We will respond in accordance with applicable law. If you have concerns about how we handle your data, you also have the right to lodge a complaint with a supervisory authority.
10.6. Confidentiality of Communications
While using the Service, certain communications might be intended as non-public. We will treat the content of communications as private to the extent they are not publicly posted. However, no communication on the internet is perfectly secure or entirely private. Additionally, Organizers have visibility into communications within their event (they can see Q&A questions, etc., as those are meant for them). We will not access or disclose user communications unless it’s necessary to provide the Service (for instance, transmitting your message to the intended recipients), or to comply with law, or if the communication is reported and needs moderation.
For more detailed information, please review our Privacy Policy and Cookies Policy. Those policies form part of the overall agreement with you. If you have questions about personal data or privacy on klatchpoint., you can contact our Data Protection Officer (DPO) at privacy@klatchpoint.com (as listed in the Privacy Policy).
11. Disclaimer of Warranties
klatchpoint. strives to provide a useful and reliable platform, but we need to make clear certain disclaimers. To the fullest extent permitted by law, the Service is provided “AS IS” and “AS AVAILABLE” without any warranties of any kind, whether express, implied, or statutory.
11.1. No Warranty of Accuracy or Quality
We make no guarantee that any content (including event listings, user profiles, messages, or any information provided by users or third parties) is accurate, complete, or reliable. User Content is created by the respective users, not by us, and we do not certify or verify it. For example, we cannot warrant that an event description is truthful or that an Organizer will actually host the event as described – those matters are outside our control. Attendees should use common sense and exercise caution when deciding to trust any content or engage in any event. If you have questions about an event, we encourage you to reach out to the Organizer for clarification before making plans.
11.1. No Warranty of Availability or Error-Free Operation
We do not warrant that the Service will be uninterrupted, timely, secure, or free from errors, viruses, or other harmful components. While we aim for high availability, downtime may occur (for example, for maintenance or due to technical issues). We will endeavour to inform users of significant planned downtime. However, unforeseen outages or bugs may occur, and we are not liable for any inconvenience or data loss they may cause. You acknowledge that use of the internet and software can involve risks and that you accept those risks by using klatchpoint.
11.2. No Implied Warranties
We specifically disclaim any and all implied warranties, including (but not limited to) implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. For example, we do not guarantee that the Service will meet your specific requirements or expectations, or that it will be suitable for a particular event type or audience. We provide general features; it’s up to you to determine if they fit your needs.
11.3. Not Liable for User Conduct
You understand that we are not responsible for the conduct of any user or third party on or off the platform. We do not guarantee that Event Organizers will behave professionally or that Attendees will behave appropriately. We disclaim responsibility for any dispute, claim, or injury arising from interactions between users. That said, we do encourage respectful behaviour and may step in as described in Section 9 if rules are broken, but we are not guarantors of user behaviour.
11.4. Possible Exclusions
If you are in a jurisdiction that does not allow the exclusion of certain warranties, some of the above disclaimers may not fully apply to you. In such cases, to the extent any warranty cannot be disclaimed, we limit the duration and remedies for such warranty to the minimum allowed by law. For example, under certain consumer protection laws, you might have statutory remedies if a digital service is not in conformity with the contract; nothing in these Terms is intended to limit those statutory rights if applicable. However, in any case, no advice or information (whether oral or written) obtained from Codepoint or through the Service will create any warranty not expressly stated in these Terms.
12. Limitation of Liability
12.1. Indirect Damages
To the maximum extent permitted by applicable law, in no event will Codepoint or its directors, officers, employees, or agents be liable to you for any indirect, incidental, special, consequential, or punitive damages. This includes, without limitation, damages for lost profits, lost savings or revenue, loss of data, loss of goodwill, business interruption, or any other intangible losses, arising out of or related to your use of or inability to use the Service (or any part of it), even if we have been advised of the possibility of such damages. For example, we will not be liable for losses like: the cost of travel arrangements if an event is cancelled; any reputational harm because of something said during an event; or loss of business opportunities due to an event not going as planned. Users and Organizers should bear in mind that they are responsible for their own contingencies and insurance for such occurrences.
12.2. Direct Damages Cap
To the extent that our liability is not otherwise excluded above and we are found liable for any claim arising out of or related to these Terms or the Service, our total aggregate liability to you (for all claims combined) will be limited to the total amount you paid to us, if any, for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.
If you have not paid Codepoint any fees (for example, if you are an Attendee using the free features of the Service), our liability to you for any damages will be capped at 10€ (10 Euros), or the minimum limit allowed by law, if higher.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for wilful misconduct or gross negligence, or for any other liability which cannot be excluded or limited under applicable law. This limitation reflects the fact that our Service is provided primarily either free of charge or for relatively modest subscription fees, and it would not be commercially viable for us to assume unlimited liability.
12.3. Exceptions and Consumer Rights
Nothing in these Terms is intended to exclude or limit liability that cannot be excluded under law. In particular, we do not exclude liability for death or personal injury caused by our negligence, or for our own intentional misconduct or fraud. Additionally, if you are a consumer in a jurisdiction that disallows the exclusion or limitation of certain liabilities (for example, certain implied warranties or statutory protections), our liability will be limited to the fullest extent permitted by law. These Terms do not affect any mandatory statutory rights you have as a consumer. Similarly, if applicable law provides that a certain remedy is available for a breach of a consumer guarantee, nothing herein is meant to override that.
12.4. User Responsibility for Claims
You acknowledge that, given our role as an intermediary platform, if you have a dispute or claim arising from an event or interaction, your primary recourse may be against the relevant Event Organizer or other user, not Codepoint. Codepoint’s liability for user-generated content and user activities is limited by principles of intermediary liability and these Terms. We encourage users to resolve any issues between themselves in a fair manner. Codepoint may, at its discretion, facilitate communication or resolution in some cases, but we are not liable for the outcome.
In summary, to the extent permissible, you use klatchpoint. at your own risk, and you accept that our liability to you is limited as set forth above. These limitations are a core part of the agreement between you and us and are reflected in the pricing (if any) of the Service.
13. Indemnification
You agree to defend, indemnify, and hold harmless Codepoint, its parent, affiliates, and their respective directors, officers, employees, and agents (the “Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees and costs) arising out of or in any way connected with:
(a) Your breach of these Terms: If you violate any provision of this agreement (for example, you post content that is prohibited, or you misuse the Service), and that violation results in a claim or damage to us, you will be responsible for the consequences.
(b) Your Content: Any claim by a third party that your User Content infringes their intellectual property, privacy or other rights, or any claim arising from the content you posted.
(c) Your events or activities: If you are an Organizer, any issues, claims or damages arising from your event (for instance, an attendee is injured at your event and sues us, or you collected personal data and misused it contrary to law and we get investigated, or you failed to deliver something promised and someone tries to hold us responsible). As an Organizer, you are essentially promising to run your events lawfully and fairly, and if we face any fallout from something in your event, you will cover us.
(d) Your interactions: Any disputes or litigation between you and another user or a third party.
We reserve the right to assume the defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with us in that defence. You may not settle a claim involving any Indemnified Party without our prior written consent (which we will not unreasonably withhold). This indemnification obligation will survive termination of your account or these Terms.
Note: If you are a consumer user, certain aspects of indemnification might not be enforceable under local law, especially if you had no fault. We include this to protect us especially from users who use the platform in a way that causes harm. We will, in practice, likely only invoke this clause if you truly did something wrong or illegal that drags us into a dispute.
14. Termination and Suspension
14.1. By You (Voluntary Termination)
You have the right to stop using klatchpoint at any time. If you wish to delete your account, you may do so through the account settings or by contacting us at help@klatchpoint.com with a request to delete your account. Account deletion is generally permanent and will remove your profile and personal data from active databases, though certain content you have contributed (like messages in event chats) may remain in context for other users who were part of those events, and we may retain backups and logs as required by law or for legitimate business purposes. If you are an Event Organizer with a paid subscription and you choose to terminate your account or cancel the Service, note that except as provided in Section 5 (Refund Policy), you will not be entitled to a refund for any unused period of your subscription. However, you will retain access until the end of the paid term if you choose (unless you request immediate deletion). If you do not plan to renew a subscription, you can let it expire at the end of the term.
14.2. By Codepoint (Account Suspension or Termination)
We may suspend or terminate your access to the Service, or parts of it (such as the ability to post content or host events), under the following circumstances:
(a) Violation of Terms: If you violate these Terms or our policies (including the Community Guidelines), we may suspend your account while investigating the issue, and/or terminate the account if the violation is confirmed and serious. We will consider the severity and whether it’s a repeat offense. Minor violations may result in warnings or temporary suspensions; major violations can result in immediate termination.
(b) Legal Compliance: If we are required by law, court order, or a regulatory requirement to terminate service, we will do so. In such a case, we will, where possible, provide you with notice of the termination and the reason (unless we are legally prohibited from doing so).
(c) Security or Harm: If you engage in behaviour that poses a security risk to the platform or other users, or if you are suspected of fraudulent, harmful, or malicious activities (such as hacking attempts, phishing other users, etc.), we may suspend or terminate your access immediately to protect the Service and its users.
(d) Non-Payment: If you are an Organizer and fail to pay the subscription fees as agreed (and still use the Service beyond any grace period), we may suspend your organizer privileges or terminate your account for breach of payment obligations. We will typically give notice of non-payment issues before termination.
(e) Ceasing Operation: In the unlikely event that we decide to discontinue the klatchpoint. service entirely or replace it with a new service, we may terminate all user accounts with advance notice. Similarly, if you are a business user, a termination might occur if we cease to provide our services to your region for legal or business reasons.
In most cases (other than serious violations or legal orders), we will provide you with notice of suspension/termination and the reasons for it, via the email associated with your account or upon your next attempt to access the account. Where appropriate and legally permissible, we may give you an opportunity to remedy the violation or to appeal our decision (as noted in Section 9.4). For business users (Organizers), in cases of termination, we will strive to give at least 30 days’ advance notice along with our reason, except in cases of severe violation that justify immediate termination or where law requires otherwise. If we reinstate a suspended account after reviewing an appeal or after you have cured the breach, we will restore your access to your data and services without undue delay.
14.3. Effect of Termination
Upon termination of your account (by you or us), you will lose access to the Service features that require an account. Any User Content you have posted may no longer be accessible to you, and we may delete or anonymize such content from our systems. We recommend that if there is any data or content you have provided that you want to keep, you should back it up on your own, because we cannot guarantee we will provide it to you after termination. In some cases, if appropriate, we might provide a way for you to download your content or data before closing your account, but this is not guaranteed and usually must be requested. If your account is terminated or suspended due to a breach of terms, we may also cancel any future events you had scheduled and inform Attendees that you are no longer available on the platform. If we terminate the entire Service (shut down klatchpoint.), we will, where possible, give all active Organizers a chance to download their data and will likely issue pro-rated refunds for any remaining subscription period that was unused, as a gesture of goodwill (this scenario is not expected in the foreseeable future, it’s just a contingency).
14.4. Survival
Any provisions of these Terms that by their nature, are intended to continue after termination shall do so, including but not limited to: Sections concerning intellectual property (7.7), limitation of liability (12), indemnification (13), governing law and dispute resolution (Section 17), and any licenses you granted to your content. Terminating your account does not relieve you of any obligation to pay any outstanding fees (if any) or liabilities incurred prior to termination.
15. Changes to the Terms and Service
15.1. Updates to Terms
We may revise or update these Terms from time to time, for example to reflect changes in the law, new features of the Service, or adjustments in our business practices. Whenever we make a material change to the Terms, we will provide you with clear notice in advance. Notification may be done by various means: posting a prominent notice on our website or in-app, emailing the address associated with your account, or other reasonable method. We will give at least 15 days’ notice before new terms take effect, except in cases where the changes are required sooner to comply with law or to address an unforeseen and imminent cybersecurity or fraud issue. For example, if a new law requires us to update our terms immediately or else face legal penalties, we might not be able to wait 15 days, but we will inform you as soon as we can. During the notice period, you are encouraged to review the updated Terms. If you do not agree with the changes, you have the right to discontinue use of the Service and terminate your account before the updated Terms apply. If you are an Event Organizer with a paid subscription and a change to Terms is both material and detrimental to you, you may cancel your subscription and request a pro-rata refund of the remaining period (if you cancel within the notice period), as a form of disagreement with the changes. We hope to avoid such scenarios by making changes that are reasonable, but we include this to align with fairness requirements. Continuing to use klatchpoint. after the new Terms become effective will constitute acceptance of the changes. For minor or non-material updates (such as clarifications, typo corrections, or changes that do not reduce your rights), we may not provide advance notice, and such changes may be effective immediately upon posting.
15.2. Changes to the Service
klatchpoint is an evolving platform. We may add, remove, or modify features of the Service at any time. We strive to improve the user experience, but sometimes that means certain features may be deprecated or changed. We reserve the right to suspend or discontinue any part of the Service, temporarily or permanently. If we discontinue a core feature or the entire Service, we will attempt to give users advance notice when feasible. However, there may be instances (for example, a beta feature that isn’t working out, or an emergency scenario) where changes occur without notice. You acknowledge that no uptime or feature availability guarantee is made and that we are not liable for any changes in the Service. We also reserve the right to set usage limits but will inform you of such limits if they are not obvious.
15.3. Contractual Notices to Business Users
If you are using klatchpoint in the course of business, namely as an Event-Organiser, note that for the purposes of the EU Platform-to-Business (P2B) Regulation, these Terms serve as the contract, and any changes to it will follow the notice rules mentioned above (at least 15 days’ notice by durable medium, usually email, for changes that affect the relationship). We will ensure that any important changes are communicated through a durable medium (like email) and not solely via a website update.
16. Governing Law and Jurisdiction
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the use of the Service are governed by and construed in accordance with the laws of Portugal. This choice of law is due to Codepoint being based in Portugal, and it will apply without prejudice to any mandatory consumer protection laws in your country of residence (if you are a consumer user). If you are a consumer in the European Union, you may have the benefit of certain provisions of the law of your country of residence, and nothing in these Terms affects your rights as a consumer to rely on such local law where applicable.
Subject to the paragraph below, all users agree that the courts of Portugal shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter. You agree to submit to the personal jurisdiction of the Portuguese courts (specifically, the courts of the district where Codepoint is headquartered, unless another venue is required by law).
However, if you are a consumer residing in the European Union, you may bring proceedings in the courts of your country of domicile. Likewise, if you are a consumer in the EU, you may rely on any mandatory provisions of your local law. The European Commission also provides an online dispute resolution (ODR) platform, which you can use to try to settle disputes out of court, accessible at https://consumer-redress.ec.europa.eu/index_en.
We do not commit to using the ODR platform as a required first step but provide this information as per EU regulation. Our contact email for dispute resolution is the same as provided in our Privacy Policy (or main contact), and we will engage in good faith to resolve any complaints.
If you are a business user, any dispute shall be resolved in the Portuguese courts as stated, and you and Codepoint agree that the United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply (since our contract is for services, not sale of goods).
17. Miscellaneous Provisions
17.1. Entire Agreement
These Terms (together with the Privacy Policy, Cookies Policy, and any other guidelines or policies referenced herein) constitute the entire agreement between you and Codepoint concerning the Service. They supersede all prior or contemporaneous communications, proposals, or agreements between us regarding the Service. Any additional agreement you may have with Codepoint will supersede these Terms to the extent of conflict, but in the absence of such, these Terms are the authoritative statement of our agreement.
17.2. No Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If we do not immediately act on a violation by you or others, that does not mean we are giving up our right to act in the future or in similar situations. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Codepoint.
17.3. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or other tribunal of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect. We and you agree to endeavour in good faith to replace any invalid or unenforceable provision with a valid and enforceable one that, to the maximum extent permitted by law, achieves the intended economic, legal, and commercial objectives of the original provision.
17.4. Assignment
You may not assign or transfer these Terms (or any of your rights or obligations hereunder) to anyone else without our prior written consent. For example, you cannot transfer your account to someone else or merge accounts. Codepoint may assign or transfer our rights and obligations under these Terms freely to any affiliate or in connection with a merger, acquisition, sale of assets, or by operation of law. These Terms shall inure to the benefit of and be binding upon each party’s successors and permitted assigns.
17.5. Relationship of Parties
Nothing in these Terms shall be construed as creating any partnership, joint venture, employment, or agency relationship between you and Codepoint. You have no authority to bind Codepoint or incur obligations on Codepoint’s behalf, and vice versa.
17.6. Third-Party Services
The Service may integrate with or provide links to third-party websites or services (for example, an integration to stream a video from a third-party service during an event, or links to social media). This does not mean we endorse those third-party services. If you access any third-party content or services, be aware that they have their own terms and privacy policies, and we are not responsible for their content or practices. You use such third-party services at your own risk, and any disputes arising with them are between you and the third party.
17.7. Communications
We primarily communicate with users via email or through the Service interface. You agree that email and in-app notices shall satisfy any legal requirement that communications be in writing. Please ensure the email associated with your account is kept up-to-date and that you check it regularly. If you need to contact us for any reason regarding these Terms or the Service, you can reach us at:
Codepoint, Lda.
Adress: Estrada Nacional 101 - Av. Barros e Soares, nº 423, 4715-214 Braga, Portugal
Email: hello@klatchpoint.com
We will also include any updated contact information on our website. For legal notices to us, you should send them to our physical address with a copy to our email.
17.8. Governing Language
These Terms are written in English, which is the governing language. Any translations provided are for convenience. In case of differences in interpretation between the English text and a translation, the English version shall prevail. All communications shall be made in English, unless we specifically provide support in another language.
17.9. Compliance with Laws
You agree to comply with all applicable laws and regulations in connection with your use of the Service. This includes, without limitation, export control laws, local event regulations, and tax laws relevant to any transactions you conduct.
By using the klatchpoint. Service, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns about these Terms, please contact us at hello@klatchpoint.com before using the Service.
Thank you for being part of the klatchpoint. community and for helping us make events where you matter while keeping the platform safe and compliant for everyone.