Complaints book

Here you can present your complaint and/or request information on issues related to the services provided by Codepoint.

https://www.livroreclamacoes.pt/ 

Alternative Dispute Resolution

In case of dispute the consumer can appeal to an entity of Alternative Resolution of Consumer Disputes.

CIAB - Consumer Arbitration Court of Braga

Rua D. Afonso Henriques, 1

4700-030 BRAGA

CONTACTOCIAB - geral@ciab.pt

CIAC - turismo@cm-braga.pt

More information at: Consumer Portal - www.consumidor.gov.pt 

ODR

The European Commission has set up the ODR platform for alternative dispute resolution between consumers and traders on online sales or service contracts. "Online sales or service contract": sales or service contract where the trader, or his intermediary, offers, on a website or by other electronic means (Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013).

Access ODR: link